Love Flora Studio - Terms and Conditions

By making a deposit payment and/or completing my booking form you are accepting these terms and

entering into contract. We reserve the right, at Love Flora Studio’s sole discretion,

to amend these Terms and Conditions at any time and without notice.

The Design Process

You will be sent PDF proofs throughout the design process for you to check wording, layout and spelling.

It is your responsibility to make sure that the wording is exactly as you want it and that there are no spelling

mistakes etc. Love Flora Studio will not be held responsible for any spelling mistakes. Printing will not commence

until I have received written sign off from you. By signing off on the final proof you accept responsibility for the

information, wording and layout as shown. If errors are discovered after proof approval, you will be charged for

the time to rework and reprint. I estimate the completion time of each order based on my workflow at that time.

I am not able to send a physical proof of your suite prior to the production phase.

After your first proof has been issued, 3 rounds of amends are included, should you wish to make further

amendments after the 3 design proofs, you will be charged at my hourly rate of £40 per hour.

This rate covers any changes made to your proof after issue such as fonts, colour ways, re design, layout

rearrangement etc. Once your first proofs have been completed, any major changes to design - for example

choosing a different suite, or a different style will be counted as a separate project

Copyright and Ownership

All stationery, artwork and designs are the copyright of Love Flora Studio. All rights reserved.

You, or any third party, can not copy or reproduce any of my designs from the PDF proofs or mock ups

sent to you. Any improper or illegal use of the stationery and designs will be pursued.

Cancellations

In the event of an order being cancelled or you do not wish to proceed at any stage by

yourselves Love Flora Studio will not refund any money once the work has commenced on your order.

The start of your order being deemed as from point of your booking form being completed.

From this point you will become liable for the total order amount and of which has been originally quoted

for your order and for the editing and designing time on your order. In the unlikely event of the

order being cancelled by me then you will begiven a full refund.

All and any deposits paid are non refundable. If you have been asked to pay in full, this is non refundable.

All orders which contain personalised details such as names of guests, addresses etc

are deemed none refundable in any instance under the Consumer Protection Law.

Order Adjustments

Additions can be made to your order up to 6 weeks prior to delivery.

If your quantites change, then you will be billed for the extra materials that would have been ordered at this stage.

Any larger changes to your order will incur a rush fee and your delivery date may change.

A minimum spend of £100 is required per order, unless previously agreed, per order deemed as

(1- Save the Dates, 2- Invitations, 3 - On the Day)

Amendments or reductions that reflect the minimum spend dropping below £100 will still be liable to cover the minimum order quantity.

Any order reductions or item removal from your order are unable to be made 12 weeks before your wedding date.

Whilst I understand specifications of items and quantities may change between the booking and process

starting, your quote or order cannot be decreased by more than 10%.

Printing

Please note that samples and proofs may not exactly match the finished product due to variations in the print

production process. Printing can result in small variations. Minor differences in texture, colour, size and

positioning can sometimes occur and are not classed as a fault. Please be aware that colours appear

differently on screen as to printing and I advise that you print all of your proofs prior to approving them, however

colours printed on your home printer are not an accurate representation to those

printed by a professional printer and I am unable to guarantee an exact match.

Postage

I use Royal Mail tracked and signed for insured service on all orders. Love Flora Studio accepts no

responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.

Love Flora Studio will not be held responsible for wrong addresses, none collection or other issues which

cause delay. If different to your own, please check that they accept deliveries on your behalf and if they have any

restrctions which may cause and delays with parcels.Proof of postage showing

tracking details and items being shipped within resonable timescales can be provided if requested.

I am happy to send goods Internationally and will source the best form of

postage for these jobs. Please note that goods posted outside the UK may be subject to

local custom charges. Love Flora Studio accepts no responsibility for delays in shipping or duty charges.

Deposits and Payment

A deposit of 50% of your quote is due upon booking. The final payment is due on

approval of the final proof and must be paid before production phase.

All orders with a short turn around or orders under £150 will be charged in full.

Bank transfers are preferable but other forms of payment can be discussed. All charges will be paid via invoice.

All payments must be paid within 7 days of invoicing. Billing will reflect the actual costs incurred and

any client requested changes will be billed additionally.

Deposits are non-refundable in any circumstance. Your deposit covers all bookings in our diary,

i.e invitations and on the day stationery, only on your final order with us will your deposit amount be deducted

from your final invoice. It will not be deducted from your first payment invoice.

Data Protection and Privacy Policy

All information collected from you is confidential and will only be seen by the

Love Flora Studio team and our printing partners if necessary. We will only ever ask

you for the information we need for your order and shipping. Your information and

data will be deleted by Love Flora Studio 90 days after the final job completes.

This includes any address, guest lists and wording for your stationery and your trello

board. All emails will be deleted within 12 months of the final job completing. Invoices

will be kept for 7 years as per tax regulations.

Problems with your Order

Although extremely rare, any damaged or miscounted products must be highlighted within 24 hours of receipt

to hello@loveflorastudio.co.uk . Due to the bespoke nature of our work, Love Flora Studio cannot accept returns.

Delivery costs are non refundable. Please email within 24 hours to hello@loveflorastudio.co.uk

If an order is to be returned, Love Flora Studio is not responsible to cover the costs of postage.

Samples

Love Flora Studio reserves the right to use samples of your stationery for photographs, portfolio and

marketing purposes. This includes photographing and using them on social media and my website, including them

in sample packs and displaying them at wedding fairs and events.

If you do not want us to use your samples for future marketing then please let us know.