Terms and Conditions

Love Flora Studio - Terms and Conditions

Please see below my Terms and Conditions. By making completing your booking form

you are accepting these terms and entering into contract.

Proofs

You will be sent PDF proofs throughout the design process for you to check wording,

layout and spelling. It is your responsibility to make sure that the wording is exactly

as you want it and that there are no spelling mistakes etc. Love Flora Studio will not be

held responsible for any spelling mistakes. Printing will not commence until I have

received written sign off from you. By signing off on the final proof you accept

responsibility for the information, wording and layout as shown. If errors are

discovered after proof approval, you will be charged for the time to rework and

reprint. Please note that the longer your proofing rounds take the longer your

completion date will be pushed back. I estimate the completion time of each order

based on my workflow at that time.

The first proof for each design is free of charge, after the first proof has been issued,

the following charges apply:

Editing rate of an existing proof: £25 per hour and £15 per half hour

This rate covers any changes made to your proof after issue such as fonts, colour ways,

re design, layout rearrangement etc. Once your first proofs have been completed,

any major changes to design - for example choosing a different suite, or a different style

- will be counted as a separate project and any further work will be charged at £25 per hour.

You, or any third party, can not copy or reproduce any of my designs from the PDF proofs or mock ups

sent to you. Any improper or illegal use of the stationery and designs will be pursued.

Cancellations

In the event of an order being cancelled or you do not wish to proceed at any stage by

yourselves Love Flora Studio will not refund any money once the work has commenced on your order.

The start of your order being deemed as from point of your booking form being completed.

From this point you will become liable for the total order amount and for the editing and designing time on

your order. In the unlikely event of the order being cancelled by me then you will begiven a full refund.

All and any deposits paid are non refundable. If you have been asked to pay in full, this is non refundable.

All orders which contain personalised details such as names of guests, addresses etc

are deemed none refundable in any instance under the Consumer Protection Law.

Order Adjustments

Additions can be made to your order up to 3 weeks prior to delivery, which will be billed

in full. There is no refund available on additional items that have been added.

If your quantites change, then you will be billed for the extra materials that would have been

ordered at this stage. Any larger changes to your order will incur a rush fee and your delivery

date may change. A minimum spend of £100 is required per order, unless previously agreed, per

order deemed as (1- Save the Dates, 2- Invitations, 3 - On the Day) Amendments or

reductions that reflect the minimum spend dropping below £100 will still be liable to cover the

minimum order quantity.

Printing

Please note that samples and proofs may not exactly match the finished product due to

variations in the print production process. Printing can result in small variations.

Minor differences in texture, colour, size and positioning can sometimes occur and are

not classed as a fault. Please be aware that colours appear differently on screen as to

printing and I advise that you print all of your proofs prior to approving them, however

colours printed on your home printer are not an accurate representation to those

printed by a professional printer and I am unable to guarantee an exact match.

Postage

I use Royal Mail tracked and signed for insured service on all orders.

Collection is welcome if you are local but must be pre arranged.

Love Flora Studio accepts no responsibility for items lost in the post or

delayed due to postal strikes or circumstances out of our control.

Love Flora Studio will not be held responsible for wrong addresses and delays with

parcels due to none collection or other issues which cause delay. Proof of postage showing

tracking details and items being shipped within resonable timescales can be provided if requested.

I am happy to send goods Internationally and will source the best form of

postage for these jobs. Please note that goods posted outside the UK may be subject to

local custom charges. Love Flora Studio accepts no responsibility for delays in

shipping or duty charges.

Deposits and Payment

We are flexible and understanding with our payment terms and we understand events

and weddings are costly. However we must always require a minimum of a 50% deposit

must be paid upon booking and before any work commences on all orders. All orders with a

short turn around or orders under £150 will be charged in full. The

remaining balance is then due before printing. If you are placing a large order,

you may be requested to pay your balance in stages to allow for several print runs.

Bank transfers are preferable but other forms of payment can be discussed. All

charges will be paid via invoice. All payments must be paid within 14 days of

invoicing. Billing will reflect the actual costs incurred and any client requested

changes will be billed additionally. Deposits are non-refundable in any circumstance.

Data Protection and Privacy Policy

All information collected from you is confidential and will only be seen by the

Love Flora Studio team and our printing partners if necessary. We will only ever ask

you for the information we need for your order and shipping. Your information and

data will be deleted by Love Flora Studio 90 days after the final job completes.

This includes any address, guest lists and wording for your stationery and your trello

board. All emails will be deleted within 12 months of the final job completing. Invoices

will be kept for 7 years as per tax regulations.

Website Orders

All orders under the value of £100 placed via my website, will not be

issued with a digital proof to approve before your order has been shipped. On this basis please ensure your order has been placed correctly and all wording and details are checkout thoroughly before placing your order.

Problems with your Order

Although extremely rare, any damaged or miscounted products must be highlighted within

2 days of receipt. I take care in creating orders but occassionally mistakes do happen.

Delivery costs are non refundable. Please email within 2 days to hello@loveflorastudio.co.uk

Samples

Love Flora Studio reserves the right to use samples of your stationery for photographs,

portfolio and marketing purposes. This includes photographing and using them on

social media and website, including them in sample packs and displaying them at

wedding fairs and events. If you do not want us to use your samples for future

marketing then please let us know.